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CX

ikea-ceo-raconteur-50 Opinion Customer first: what I learnt while running a retail business in a cost-of-living crisis 
whats-hot-in-retail-for-2025
Opinion What’s hot in retail for 2025
boohoo-rebrand
Opinion Boohoo’s rebrand to Debenhams: smart strategy or just a name change?
tgjones-whsmith-oped
Opinion WH Smith needs more than a new name to rekindle its high street success

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The digital loyalty loop: how AI can transform customer experience
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Mastering CX: how AI can improve customer service
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